Delivery & Shipping Policy

At Loomera, each rug is made with care, checked thoroughly, and packed securely before it is sent out. Whether you are ordering a ready-to-ship rug or a custom piece, we aim to provide a smooth experience from the moment your order is placed until it reaches you.

1. Order Acknowledgement

After your order is successfully placed, you will receive a confirmation email at the address entered at checkout.

Once your order has been shipped, a separate email will be sent with your tracking information.

2. Preparation & Shipping

Ready-to-Ship Items

Ready-to-ship products are usually sent out within 3 to 5 business days of order confirmation, excluding weekends and public holidays.

Custom & Bespoke Rugs

Custom and made-to-order rugs are shipped after production is complete and the final quality check has been carried out.

Production time depends on the size, construction, materials, and design complexity of the rug. We will share an estimated production timeline once your order details have been confirmed.

3. Estimated Delivery Timeframes

Within India

Orders delivered within India generally arrive within 5 to 10 business days after dispatch, depending on the delivery location.

International Orders

International shipments are typically delivered within 15 to 25 business days from the date of dispatch.

Delivery times may be affected by customs clearance, destination-country regulations, local courier operations, weather conditions, and other factors outside our control.

All delivery timelines are estimates only and are not guaranteed delivery dates.

4. Shipping Fees

If shipping charges apply, they will be calculated and shown at checkout before payment is completed.

5. Duties, Taxes & Customs

For international shipments, any customs duties, import taxes, VAT, or other charges applied by the destination country must be paid by the customer unless stated otherwise at the time of purchase.

Loomera is not responsible for delays caused by customs checks or clearance processes.

6. Final Quality Check

Before dispatch, every Loomera rug is carefully inspected to ensure it meets our standards for craftsmanship and quality.

7. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking details so you can follow its progress.

8. Updating the Delivery Address

Requests to change the delivery address can only be considered before the order has been shipped. After the parcel has been handed over to the courier, we may no longer be able to update the address.

9. Checking Your Delivery

We recommend reviewing your order as soon as it is delivered.

If the package appears damaged in transit, please inform the delivery partner if possible and contact our Customer Experience team within 48 hours of delivery, along with clear photos of both the packaging and the product.

10. Delays, Loss or Transit Damage

If your shipment is delayed, lost, or damaged while in transit, please reach out to our Customer Experience team.

Loomera will coordinate with the shipping partner to review the issue. Where applicable, a replacement or refund will be arranged after the carrier completes its investigation.

11. Cancelling an Order

Orders may be cancelled before dispatch.

Custom or made-to-order rugs cannot be cancelled once production has started.

Please refer to our Return & Refund Policy for full information on cancellations, returns, exchanges, and refunds.

12. Events Beyond Our Control

Loomera will not be liable for delays caused by circumstances outside our reasonable control, including natural disasters, severe weather, customs inspections, transport disruptions, labour strikes, government actions, pandemics, or other unexpected events.

In such situations, we will make reasonable efforts to keep you informed and reduce any inconvenience to your order.

13. Get in Touch

If you have any questions about shipping or delivery, our Customer Experience team will be happy to help using the contact details listed on our website.