Terms & Conditions

Welcome to Loomera. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website or placing an order.

1. About Loomera

Loomera is a luxury rug and carpet brand dedicated to creating handcrafted pieces that embody exceptional craftsmanship, timeless design, and premium materials.

2. Use of the Website

By using this website, you confirm that you are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian. You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others or interfere with the operation of the website.

3. Product Information

We strive to ensure that all product descriptions, images, specifications, and pricing are accurate. However, we reserve the right to correct any errors, inaccuracies, or omissions and to update information without prior notice.

4. Handmade Nature of Our Products

Every Loomera rug is individually handcrafted. Slight variations in colour, texture, weave, dimensions, pattern, and finish are natural characteristics of handmade products and should not be considered defects. These variations contribute to the uniqueness and authenticity of each piece.

While every effort is made to display products accurately, colours may vary slightly due to photography, lighting conditions, and individual screen settings.

5. Custom & Bespoke Orders

Loomera offers customised and made to order rugs tailored to individual requirements.

Customers are responsible for reviewing and approving all specifications before production begins. Once production has commenced, custom orders cannot be cancelled, returned, or exchanged except in cases of verified manufacturing defects or transit damage, as outlined in our Return & Refund Policy.

6. Pricing & Availability

All prices displayed on the website are subject to change without prior notice.

Product availability may change at any time. Loomera reserves the right to discontinue products or limit quantities without prior notice.

7. Orders

All orders are subject to acceptance and availability.

Loomera reserves the right to refuse or cancel any order due to pricing errors, product unavailability, payment verification issues, suspected fraudulent activity, or any other legitimate business reason. Any applicable refund will be processed in accordance with our Return & Refund Policy.

8. Intellectual Property

All content on this website, including but not limited to photographs, designs, artwork, logos, text, graphics, videos, product descriptions, and other brand assets, is the exclusive property of Loomera unless otherwise stated.

No content may be copied, reproduced, distributed, modified, published, or used for commercial purposes without the prior written consent of Loomera.

9. Third Party Links

Our website may contain links to third party websites for your convenience. Loomera does not control, endorse, or assume responsibility for the content, privacy practices, or policies of any third party websites.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Loomera shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our liability, where applicable, shall not exceed the purchase price of the product giving rise to the claim.

11. Force Majeure

Loomera shall not be held responsible for delays or failure to fulfil its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, transportation disruptions, governmental actions, supply chain interruptions, or other unforeseen events.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Shipping & Returns

Shipping, delivery, cancellations, returns, exchanges, and refunds are governed by our Shipping Policy and Return & Refund Policy, which form an integral part of these Terms & Conditions.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from the use of this website or the purchase of our products shall be subject to the exclusive jurisdiction of the competent courts where Loomera is registered, unless otherwise required by applicable consumer protection laws.

15. Changes to These Terms

Loomera reserves the right to amend or update these Terms & Conditions at any time. Revised terms will become effective upon publication on this website. Continued use of the website constitutes acceptance of the updated Terms.

16. Contact Us

For any questions regarding these Terms & Conditions, please contact our Customer Experience team through the contact details provided on our website.

Thank you for choosing Loomera. We are committed to offering thoughtfully crafted rugs and an exceptional experience defined by quality, craftsmanship, and enduring design.