Privacy Policy

At Loomera, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By accessing or using our website, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

When you interact with Loomera, we may collect the following information:

* Name

* Email address

* Phone number

* Billing and shipping address

* Payment information (processed securely through our authorised payment partners)

* Order history

* Device information, browser type, IP address, and website usage information collected through cookies and similar technologies

2. How We Use Your Information

We use your information to:

* Process and fulfil your orders.

* Provide customer support.

* Communicate order updates and delivery information.

* Improve our website, products, and services.

* Send promotional communications, product launches, and special offers where you have chosen to receive them.

* Prevent fraudulent transactions and maintain website security.

* Comply with our legal and regulatory obligations.

3. Sharing Your Information

Loomera does not sell, rent, or trade your personal information.

We may share your information only with trusted third parties who assist us in operating our business, including payment providers, shipping partners, logistics providers, technology service providers, and other service partners, solely for the purpose of providing our services.

We may also disclose your information where required by applicable law or to protect the rights, property, or security of Loomera, our customers, or others.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and enhance website performance.

You may manage or disable cookies through your browser settings. Please note that doing so may affect certain features and functionality of the website.

5. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, misuse, disclosure, alteration, or destruction.

While we take reasonable steps to protect your information, no method of electronic transmission or storage can guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil orders, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

When your information is no longer required, it is securely deleted or anonymised where appropriate.

7. International Data Transfers

As Loomera serves customers across multiple countries, your personal information may be processed or transferred internationally where necessary to fulfil your order or provide our services.

Where such transfers occur, we take reasonable measures to ensure your information remains protected in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

* Access your personal information.

* Correct inaccurate or incomplete information.

* Request deletion of your personal information.

* Withdraw consent for marketing communications at any time.

* Request information about how your personal information is processed.

To exercise any of these rights, please contact us using the details provided below.

9. Third Party Services

Our website may contain links to third party websites or integrate services provided by third parties. Loomera is not responsible for their privacy practices or content, and we encourage you to review their respective privacy policies before providing any personal information.

10. Children’s Privacy

Loomera does not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, we will take appropriate steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements. Any updates will be published on this page together with the revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Customer Experience team using the contact details provided on our website.

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